Privacy policy

Effective Date: 15-11-2025

This Privacy Policy explains how Ratna Riwaz India  (referred to as “we,” “us,” or “our”) manages, collects, uses, and discloses information from users (“Users”) of the www.RatnaRiwaz.com website (“Site”) and related services, including official social media channels. By engaging with our Site, you agree to the terms outlined in this policy.

Information We Collect

We collect two main categories of information from our Users:

1. Personal Identifiable Information (PII)

This information is what you voluntarily provide to us, mainly when you interact with our online ethnic jewellery shop. This may include:

  • Account and Order Details: Your name, email address, and password when registering. Billing and shipping address, and phone number when placing an order.

  • Customer Feedback: Information submitted via contact forms, customer support inquiries, product reviews, and style preference surveys.

  • Marketing Communication: Your email address, if you choose to sign up for our newsletter.

You can browse our collection anonymously, but supplying PII is necessary to engage with essential services like purchasing and receiving products.

2. Non-Personal Identifiable Information (Non-PII)

We automatically gather Non-PII when you interact with the Site. This data is generic, cannot be used to specifically identify you, and helps us analyze traffic and improve service quality. This includes:

  • Technical Information: Browser type, computer type, operating system, and the Internet service provider (ISP) used.

  • Usage Data: The specific pages you visit, the time spent on the Site, and referring website addresses.

Use of Browser Cookies and Tracking

Our Site utilizes “cookies” to enhance your browsing and shopping experience. These small text files are placed on your hard drive by your web browser for record-keeping purposes. Cookies help us to:

  • Remember items in your shopping cart.

  • Maintain your login status.

  • Tailor the content to show you relevant ethnic jewellery designs.

You have the option to configure your browser to reject all cookies or to alert you when a cookie is being sent. Choosing to disable cookies may, however, limit the functionality of certain parts of the Ratna Riwaz website.

How Ratna Riwaz India Utilizes Your Information

We collect and use your information for the following specific purposes related to our business:

  • Fulfilling Transactions: To successfully process, pack, and ship your orders for artificial ethnic jewellery.

  • Improving Customer Support: To efficiently address your inquiries, concerns, and support requests.

  • Personalizing the Experience: To understand collective User preferences, allowing us to enhance the curation of our jewellery range and website features.

  • Marketing and Promotions: To send you updates, new collection alerts, and special offers via email, only if you have explicitly opted in.

  • Site Improvement: We use usage patterns and feedback to continually improve the design and performance of our Site and product quality.

We collect your public profile data only from your consent that you grant before initiating Social Login, from the social network used to login at our website. This data includes your first name, last name, email address, link to your social media profile, unique identifier, link to social profile avatar or the social profile avatar itself in the case of Facebook and Linkedin login. This data is used to create your user profile at our website. You can revoke this consent at any time from your profile page at our website or by sending us an email.
 

Data Protection and Security

We are dedicated to safeguarding your personal information. We maintain appropriate administrative, technical, and physical security measures—including robust data collection and storage practices—to protect your PII against unauthorized access, destruction, disclosure, or alteration.

Sensitive data, such as login credentials and transaction information, is exchanged over an industry-standard SSL (Secure Socket Layer) secured communication channel and is protected by encryption.

Sharing Your Information

We do not sell, rent, or trade your Personal Identifiable Information with any external parties for their marketing purposes.

We only share PII with third parties when it is absolutely necessary to operate our business and fulfill your purchase, such as:

  • Payment Processors: To authorize and complete your financial transactions.

  • Shipping & Logistics Partners: To deliver your purchased items.

We may share aggregated, anonymous Non-PII with trusted affiliates, business partners, and advertisers for general business analysis and demographic insights. This information is not linked to any individual user.

External Websites and Links

Our Site may contain links to external websites and resources, including those of our partners, advertisers, or social media platforms. We do not control the content, security measures, or privacy practices of these third-party sites.

Once you navigate away from the Ratna Riwaz Site, you are subject to that external site’s own terms and policies. We strongly encourage you to review their privacy statements.

Your Consent and Acceptance

By using the Ratna Riwaz India Site, you indicate your acceptance of this Privacy Policy. If you do not agree with the terms herein, please refrain from using our services. Your continued use following the publication of any changes to this policy will constitute your acceptance of those changes.

Changes to This Privacy Policy

Ratna Riwaz India reserves the right to update this Privacy Policy at our discretion. When we do, we will revise the “Effective Date” at the top of this page. We recommend that Users periodically review this page to stay informed about how we are protecting your information.

How to Contact Us

If you have any questions or concerns regarding this Privacy Policy, the practices of the Site, or your specific dealings with us, please contact us using the information provided on the ‘Contact Us’ page of www.RatnaRiwaz.com.